Terms of Service

These Terms of Service are a legal agreement between you and Teams Elevated. They govern your use of our website and the Teams Elevated sports club management platform.

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who These Terms Cover

Teams Elevated is used by sports clubs and organizations ("Clubs") and by the people who work with them: club administrators, coaches, team managers, and the parents and guardians of athletes. These Terms apply to all of them, and to anyone who simply visits our website.

Clubs sign a separate agreement

Each Club's commercial relationship with us is set out in a signed services agreement or order form between that Club and Teams Elevated (a "Club Agreement"). The Club Agreement covers pricing, contract term, service levels, and any terms negotiated specifically for that Club.

If a Club Agreement conflicts with these Terms, the Club Agreement controls for that Club and its users, to the extent of the conflict. These Terms govern everything the Club Agreement does not address, and they apply in full to individual users, who are not parties to the Club Agreement.

If you are accepting on behalf of a Club

If you create or administer an account for a Club, you represent that you are authorized to bind that Club to these Terms. In that case "you" means both you personally and the Club.

2. Accounts, Roles, and Eligibility

You must be at least 18 years old to create an account. Teams Elevated accounts are held by adults only — club administrators, coaches, team managers, and parents or guardians. We do not issue accounts to athletes under 13. A parent or guardian holds the account through which their athlete's information is managed. See our Privacy Policy for how we handle information about young athletes.

When you hold an account, you agree to:

• Provide accurate, current information and keep it up to date;
• Keep your password confidential and not share your login with anyone;
• Take responsibility for everything that happens under your account; and
• Notify us promptly at info@teamselevated.com if you believe your account has been accessed without your permission.

Your role — administrator, coach, team manager, or parent or guardian — determines what you can see and do. Roles and permissions are assigned by your Club, not by us.

3. Your Club Controls Its Account

A Club administers its own workspace within the Services. This means your Club, not Teams Elevated, decides:

• Who is invited, what role they hold, and whose access is removed;
• What information it collects about athletes and families, and how long it keeps it;
• What it charges families, and what its refund and payment policies are; and
• What messages it sends to athletes, parents, and staff.

Club administrators can access, modify, and delete content within their Club's account, including information you entered. If you have a question or complaint about how your Club runs its programs, sets its fees, manages its rosters, or handles your family's information, please raise it with your Club. We are the software provider, and we are not able to resolve disputes between you and your Club.

If your Club's account is closed, access for everyone associated with it ends.

4. Fees Your Club Pays Us

Teams Elevated charges Clubs for use of the platform. Fees are based on the number of athletes and the seasons or programs for which the Club uses the Services, as set out in that Club's Club Agreement. The Club Agreement is the controlling document for pricing. The following applies unless that agreement says otherwise:

• Billable athletes. An athlete with an active roster placement at any point during the billing period.
• Roster growth during a term. If a Club's athlete count rises above the tier or number in its Club Agreement, we may invoice for the additional athletes at the next billing cycle, or at renewal, or prorated for the remainder of the term. To be agreed upon in the initial contract.
• Invoices and due dates. Fees are invoiced as described in the Club Agreement and are due within 30 days of the invoice date.
• Taxes. Fees do not include sales, use, or other applicable taxes, which are the Club's responsibility unless the Club provides a valid exemption certificate.
• Late payment. If an invoice is past due, we may suspend the Club's access after giving reasonable written notice and an opportunity to pay. Suspension does not relieve the Club of amounts owed.
• Price changes. We may change our fees effective at the start of a renewal term, with at least 30 days' written notice before renewal. If a Club does not accept a change, it may choose not to renew.
• Refunds. Fees already paid are non-refundable except where required by law or expressly stated in the Club Agreement.

Individual users — coaches, team managers, parents, and guardians — owe Teams Elevated nothing for access to the Services. Any amount you owe as a parent or guardian is owed to your Club, not to us. See Section 5.

5. Fees Your Club Charges Families

Clubs use the Services to create payment items, issue invoices, track payment plans, and monitor outstanding balances for the families they serve. Those amounts are set, collected, and refunded by your Club.

Today, Teams Elevated records and reports on these amounts. We do not collect money from families, we do not hold funds, and we are not a payment processor, escrow agent, collection agent, or party to any transaction between a Club and a family. This means:

• Your Club decides what to charge, when it is due, and what its refund policy is;
• Questions about an amount owed, a payment plan, a credit, or a refund go to your Club;
• A balance shown in the platform reflects what your Club recorded, and your Club is responsible for its accuracy; and
• We are not responsible for a Club's failure to deliver programs, issue refunds, or honor its own policies.

6. Email and Text Messaging

The Services let Clubs send email and SMS text messages to athletes, parents, guardians, and staff. The Club is the sender of those messages; we provide the tool.

If you send messages through the Services, you represent and agree that:

• You have obtained any consent required by law from every recipient, including prior express consent for text messages where the law requires it;
• You will comply with all laws that apply to your messages, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and state equivalents;
• You will honor unsubscribe and opt-out requests and will not attempt to work around the platform's suppression list;
• You will send messages only for legitimate Club purposes, and will not use contact information from the Services for unrelated marketing, political messaging, fundraising outside your Club, or any purpose the recipient would not reasonably expect; and
• You will not send messages containing content prohibited by Section 7.

Recipients can unsubscribe from email using the link in any message, and can reply STOP to end text messages or START to resume them. Opt-outs are applied automatically and cannot be overridden. Message and data rates may apply to text messages, depending on the recipient's mobile plan.

We may throttle, suspend, or block sending — for a Club or across the platform — if we see spam complaints, high bounce rates, suspected abuse, or activity that puts our sending reputation or our providers' requirements at risk.

7. Acceptable Use

You agree not to:

• Use the Services to store, send, or share content that is unlawful, harassing, threatening, abusive, defamatory, obscene, or harmful to a child;
• Upload content that infringes someone else's intellectual property or privacy rights;
• Use athlete, parent, or staff contact information for anything other than your Club's legitimate activities, or sell, rent, or transfer it to anyone;
• Access data you are not authorized to see, or attempt to bypass the role and permission controls in the Services;
• Share your credentials, or use someone else's account;
• Reverse engineer, decompile, scrape, or attempt to derive the source code or structure of the Services, except where that restriction is unenforceable by law;
• Probe, scan, penetration-test, or load-test the Services without our prior written permission;
• Upload viruses, malware, or anything designed to interfere with the Services;
• Resell, sublicense, or provide the Services to a third party, or use them to build a competing product; or
• Use the Services in a way that violates any applicable law, or the rules of any league or governing body you participate in.

We may remove content or suspend access that we reasonably believe violates this section. Where a violation involves a risk to a child's safety, we may act immediately and without prior notice.

8. Your Content

"Your Content" means everything you or your Club puts into the Services: rosters, athlete and guardian information, schedules, messages, documents, invoices, and files.

You and your Club keep all rights to Your Content. We do not claim ownership of it. You grant us a limited, non-exclusive, worldwide license to host, store, copy, transmit, display, and process Your Content solely as needed to operate, secure, support, and improve the Services for you, and to comply with the law. This license ends when Your Content is deleted, except for copies retained in routine backups for the period described in our Privacy Policy.

You represent that you have the rights and permissions necessary to put Your Content into the Services, and that doing so does not violate anyone's privacy or other rights. If you upload documents containing health information — medical clearance forms, physicals, insurance details — you confirm you have the authority to share them and that your Club has a lawful basis for holding them.

We do not review, verify, or validate Your Content. We do not confirm an athlete's age or eligibility, verify the authenticity of a document, or conduct background checks on coaches or staff. Those responsibilities are your Club's.

9. Our Intellectual Property

The Services — including the software, design, text, graphics, and the Teams Elevated name and logo — are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services in accordance with these Terms and, if applicable, your Club Agreement. We reserve all rights not expressly granted.

If you send us feedback, suggestions, or ideas about the Services, we may use them without restriction or obligation to you. We will not identify you as the source without your permission.

10. Third-Party Services

We rely on third-party providers for email delivery, text messaging, analytics, hosting, and our website. The Services may also link to sites we do not control, including Club and league websites. We are not responsible for third-party services or content, and your use of them may be subject to their own terms. Our Privacy Policy describes the providers who process personal information on our behalf.

11. Availability, Changes, and Support

We work to keep the Services available and reliable, but we do not guarantee uninterrupted access unless a Club Agreement includes a specific service level commitment. We may perform maintenance, and will aim to schedule significant planned maintenance outside of peak hours.

We may add, change, or remove features over time. If we make a change that materially reduces core functionality a Club depends on, we will give reasonable advance notice to Club administrators. Features labeled beta, preview, or early access are provided as-is and may change or be withdrawn at any time.

Support is available at info@teamselevated.com and through our Help Center. Response times, if committed, are set out in the Club Agreement.

12. Suspension and Termination

You may stop using the Services at any time. A Club's right to terminate, and any notice period or early termination terms, are set out in its Club Agreement.

We may suspend or terminate access to the Services if you materially breach these Terms, if a Club's account is past due after notice, if we are required to by law, or if continued access poses a security risk or a risk to someone's safety. Except where immediate action is necessary, we will give notice and, where practical, an opportunity to fix the problem.

Before termination takes effect, a Club may request an export of its data. After termination, we will delete or de-identify Club data as described in our Privacy Policy, other than records we are required to retain. Sections 8, 9, 13, 14, 15, 16, 17, and 18 survive termination.

13. Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure, that defects will be corrected, or that any content or calculation in the Services is accurate or complete. Reports, balances, rosters, and schedules reflect the information entered by you and your Club.

The Services are administrative software. They are not a substitute for medical, legal, financial, or safety advice, and they are not an emergency notification system. We do not supervise athletes, verify credentials, or assume any responsibility for the conduct of a Club, its staff, its volunteers, or its families, whether online or in person.

14. Limitation of Liability

To the fullest extent permitted by law, Teams Elevated will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity , arising out of or relating to the Services, even if we have been advised of the possibility of those damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limitations above apply only to the extent permitted, and nothing in these Terms limits liability for fraud, willful misconduct, or anything else that cannot be limited by law.

These limitations apply regardless of the legal theory on which a claim is based and are a fundamental part of the agreement between us.

15. Indemnification

You agree to defend, indemnify, and hold harmless Teams Elevated and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, and reasonable legal fees arising out of or relating to:

• Your Content, including any claim that it infringes or violates someone's rights;
• Messages you or your Club send through the Services, including any claim under the TCPA, CAN-SPAM, or a state equivalent;
• Your use of the Services in violation of these Terms or applicable law;
• A dispute between a Club and a family, athlete, staff member, volunteer, or league; and
• Your Club's programs, activities, events, or personnel.

We will notify you of any claim for which we seek indemnification, and you will not settle a claim in a way that imposes an obligation on us without our written consent.

16. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.

Talk to us first

Most concerns can be resolved without a formal dispute. Before starting arbitration, you agree to send us a written notice describing the dispute and the relief you want, at info@teamselevated.com or the mailing address in Section 20. We will do the same for any dispute we have with you. Both sides agree to try in good faith to resolve it informally for 60 days after that notice. If it is not resolved in that time, either side may begin arbitration.

Agreement to arbitrate

Except for the exceptions below, you and Teams Elevated agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration rather than in court. This includes disputes about the formation, scope, or enforceability of this arbitration agreement.

Arbitration will be administered by the American Arbitration Association ("AAA") under its rules in effect when the arbitration begins — its Consumer Arbitration Rules where you are an individual using the Services for personal or family purposes, and its Commercial Arbitration Rules where a Club is the claimant. AAA or JAMS — can be used for arbitration. The arbitration will be conducted by a single arbitrator, and may proceed by document submission, telephone, or video unless the arbitrator decides an in-person hearing is needed. Any in-person hearing will take place in Ocala, Florida, or somewhere else you and we agree on.

The arbitrator's decision is final and binding, and judgment on the award may be entered in any court with jurisdiction. The arbitrator may award the same individual relief a court could, and may not award relief to anyone other than the parties to the arbitration.

Class action waiver

You and Teams Elevated agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court, and the rest of this Section 16 will remain in effect.

Exceptions

• Small claims. Either side may bring an individual claim in small claims court, if it qualifies, instead of arbitration.
• Intellectual property and unauthorized access. Either side may seek injunctive or equitable relief in court to stop infringement or misuse of intellectual property, or unauthorized access to the Services.

Your right to opt out

You can decline this arbitration agreement. To opt out, send us written notice within 30 days of the date you first accept these Terms, including your name, the email address on your account, your Club's name, and a clear statement that you are opting out of the arbitration agreement. Send it to info@teamselevated.com or the mailing address in Section 20.

Opting out affects only arbitration. The rest of these Terms still apply, and opting out will not affect your access to the Services in any way. If you opt out, disputes will be resolved in the courts identified in Section 17.

Changes to this section

If we make a material change to this Section 16 after you accept these Terms, you may reject the change by notifying us within 30 days, in which case the version you originally agreed to will continue to apply to you.

17. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, and by the Federal Arbitration Act as to Section 16. For any dispute not subject to arbitration, you and Teams Elevated agree to the exclusive jurisdiction and venue of the state and federal courts located in Marion County, Florida, and each side waives any objection to that venue. To the extent permitted by law, both sides waive the right to a jury trial.

18. General Terms

• Entire agreement. These Terms, together with any applicable Club Agreement and our Privacy Policy, are the entire agreement between us about the Services and supersede any earlier understandings.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the rest remains in effect and the unenforceable provision will be limited to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Notices. We may send you notices by email to the address on your account or through the Services. Notices to us go to the address in Section 20.
• Force majeure. Neither side is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages of third-party infrastructure, labor disputes, and government action.
• No third-party beneficiaries. These Terms do not create rights for anyone other than you and us.
• Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is material, we will give notice — by email or through the Services — at least 30 days before it takes effect, unless a shorter period is needed for legal or security reasons. Continuing to use the Services after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Services and contact your Club administrator.

20. How to Contact Us

For questions about these Terms, to send a legal notice, or to opt out of arbitration under Section 16: